Alerts notify you when specified conditions are met for important events and trends in your Media monitoring
Go to iQ Social > Login using your iQ Social credentials > Listen > Alerts
- There are three ways to create an alert:
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From the main page by clicking on Listen and then on Alerts;
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From the Monitors’ page, also by clicking on the three dots and then on Alerts;
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From a monitor by clicking on the three dots of the buttons in the Dashboard and then clicking on Alerts.
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- Doing so, iQ Social will redirect you to a page where you will see all the created alerts;
- To create an alert you must select Add new mention alert or Add new volume alert, this will open a new window with several conditions you can define;
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When you click on Volume, you must choose the type of rule between Percent change in volume over time, Amount change in volume over time, or Volume exceeds a threshold.
- For Percent change in volume over time and Amount change in volume over time, you must set the alert type from the list below:
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Total volume increased by X% or #
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Total volume decreased by X% or #
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Positive mentions volume increased by X% or #
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Positive mentions volume decreased by X% or #
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Negative mentions volume increased by X% or #
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Negative mentions volume decreased by X% or #
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Positive mention volume is greater than Negative mention volume by X% or #
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Negative mention volume is greater than Positive mention volume by X% or #
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- For Volume exceeds a threshold, you must set the alert type from the list below:
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Total volume threshold #
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Positive volume threshold #
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Negative volume threshold #
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- When clicking on Mention, you must set the rules by clicking on + Add Rule Group. There are different types of rules that you can select - you can check them here.
Keep in mind that you can add more than one rule inside a group or more than one rule group. - When you have set all rules for your alarm, click on Options to set:
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Do not send alerts between specific hours.
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Ignore mentions older than specific days.
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- For Recipients, you can select email or SMS groups previously created, or generate new ones by clicking on Configure Messengers.
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Once you’re satisfied, click on Save to finish creating your alert. You can always go back to the alert to edit or delete it.
💡 These are the types of rules you can choose from when selecting Mention (step 7):
- Mention text: here you may select if the mention Contains or Does not contain specific words or phrases.
- Is comment: here you will see = to True or False, which indicates whether mentions have comments or not.
- Is Retweet: here you will see = to True or False, which indicates whether mentions have retweets or not.
- Is Verified: here you will see = to True or False, which indicates whether mentions are from verified accounts.
- Network: here you will see if the network is = or !=, which indicates whether mentions are from the network selected or not.
- Hashtags: here you will see if the hashtag is = or !=, which indicates whether mentions have the hashtags selected or not.
- Tags: here you will see if the tags are = or !=, which indicates whether mentions have the tags selected or not.
- URLs in Mention Text: here, you may select if the mention Contains or Does not contain specific URLs in the mention’s text.
- Country: here you will see if the country is = or !=, which indicates whether mentions come from the country selected or not.
- Region: here you can select the region from a country.
- Metropolitan area: here you can select a metropolitan area from the US.
- Language: here you will see if the language is = or !=, which indicates whether mentions are in the language selected or not.
- Author’s username: here you will see if the username is = or !=, which indicates whether the author’s username matches a given name or not (e.g.: @name).
- Author Display Name: here you will see if the name is = or !=, which indicates whether the author’s display name matches a given name or not.
- Author’s influencers score: here you will be able to choose how high or low the author’s influence is in the mentions.
- Author’s reach: here you can choose how high or low the author’s reach is.
- Author’s number of followers: here, you will be able to choose how high or low the author’s number of followers is in the mentions.
- Author Gender: here you will see if the gender is = or !=, which indicates whether the author’s gender is the gender selected or not.
- Author female score: here you will be able to choose how high or low the author female score is for the mentions.
- Author male score: here you will be able to choose how high or low the author male score is for the mentions.
- Author Bio: here you may select if the mention Contains or Does not contain specific words or phrases on the author’s bio in the mentions.
- Mentioned username (Twitter): here you will see if the mentioned username is = or !=, which indicates whether the username you put in the box is mentioned or not.
- Sentiment Category: here you will be able to choose whether the sentiment is positive, negative, or neutral.
- Tense: here you will see if the tense is = or !=, which indicates whether mentions are written in the past, present, or future tenses (or not).
- Sentiment score: here you will be able to choose how high or low the sentiment score is for the mentions.
- Subjectivity score: here you will be able to choose how high or low the subjectivity score is for the mentions.
- Vulgarity score: here you will be able to choose how high or low the vulgarity score is for the mentions.
- Joy/Trust/Fear/Surprise/Sadness/Disgust/Anger/Anticipation score: here you will be able to choose how high or low the type of sentiment score is for the mentions.
- Contains media: here you will see = to True, which indicates the mentions contain multimedia files.